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Analysis on influencing factors of patients experience in community health centers of Shenzhen,China
Objective To investigate the patients experience in community health centers (CHCs) and explore its associated factors.Methods A cross-sectional study was conducted among 330 patients who visited CHCs in Shenzhen,China from January to March 2018.Dependent variable was patient experience.Key descriptive variables were age,gender,marital status,working status groups,visits frequency for the past 6 months,whether patients had signed a family doctor,whether trusted in family doctor,whether had chronic diseases.Results Questionnaires for 300 patients were assessed.In the univariate analysis,patients experience total score was significantly associated with marital status (P ＜ 0.1),working status groups (P ＜ 0.1),frequency of visit for the past 6 months (P ＜ 0.05),whether had signed a family doctor (P ＜ 0.05),whether trusted in family doctor(P ＜0.05),whether had chronic diseases(P ＜0.05).The multivariate analysis showed that unmarried patients (P =0.011,OR =2.96,95 ％ CI:1.24-5.43) and had signed a family doctor (P =0.023,OR =0.44,95 ％ CI:0.22-0.85) were more likely to get a higher score.Conclusions Findings of this study showed a medium-level score of patients experience in the community.Patients had a quite good experience and more interventions should be focused upon the influence factors to improve patients experience.
